Terms & Conditions

1. Introduction

Welcome to GIFTICITY. These terms and conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these terms in their entirety.

2. Definitions

"We", "us", "our" refers to GIFTICITY.
"You", "your" refers to the user or customer.
"Products" refers to all items available for purchase on our website.
"Website" refers to gifticity.com and all associated digital platforms.

3. Ordering & Payment

• All orders are subject to availability and confirmation of the order price.
• We reserve the right to refuse any order without providing a specific reason.
• Payment must be made in full at the time of ordering via our secured gateways.
• We accept Mobile Money (MTN, Vodafone, AirtelTigo), Visa, Mastercard, and Bank Transfer.
• Prices are quoted in Ghana Cedis (GH₵) and include all applicable statutory taxes.

4. Delivery

• We aim to deliver within the timeframe specified during your checkout process.
• Please note that delivery times are estimates and cannot be 100% guaranteed due to external logistics factors.
• Risk of loss and title for products pass to you immediately upon delivery to the recipient.
• We are not responsible for delivery failures or delays caused by incorrect or incomplete address information provided by the user.

5. Returns & Refunds

Your satisfaction is our priority. For detailed information on how we handle returns, exchanges, and refund requests, please visit our Returns & Refunds Policy.

6. Product Information

• We strive to display product images accurately; however, actual colors may vary slightly depending on your monitor settings.
• Product descriptions are provided for informational purposes only.
• We reserve the right to modify or discontinue any product offering at any time without prior notice.

7. User Accounts

• You are solely responsible for maintaining the confidentiality of your account credentials.
• Users must provide accurate, current, and complete information when creating an account.
• We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

8. Intellectual Property

All content featured on this website—including text, high-resolution images, brand logos, and custom designs—is the exclusive property of GIFTICITY. This content is protected by Ghanaian and international copyright laws. You may not reproduce, distribute, or use any content for commercial purposes without our express written permission.

9. Limitation of Liability

To the fullest extent permitted by the laws of Ghana, GIFTICITY shall not be held liable for any indirect, incidental, special, or consequential damages resulting from your use of (or inability to use) our website or products.

10. Privacy

We take your data security seriously. Please review our Privacy Policy to understand our practices regarding your personal information.

11. Changes to Terms

We reserve the right to modify these terms at any time to reflect changes in our business or the law. Changes are effective immediately upon posting. Your continued use of the website signifies your acceptance of the updated terms.

12. Governing Law

These terms shall be governed by and construed in accordance with the Laws of the Republic of Ghana. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Ghana.

13. Contact Us

If you have any questions regarding these legal terms, please reach out to our legal department: