Privacy Policy

1. Introduction

GIFTICITY ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our store.

2. Information We Collect

Personal Information:

• Name, email address, and phone number
• Billing and shipping addresses for delivery
• Payment information (processed securely via encrypted providers)
• Order history and gift preferences

Automatically Collected Information:

• IP address, browser type, and device information
• Pages visited and time spent on our platform
• Cookies and similar tracking technologies for a better user experience

3. How We Use Your Information

• To process, fulfill, and deliver your gift orders
• To communicate vital updates regarding your purchases
• To send promotional materials and special offers (with your explicit consent)
• To improve our website functionality and customer service
• To prevent fraudulent transactions and ensure account security
• To comply with legal and regulatory obligations

4. Information Sharing

We strictly do not sell your personal information. We only share data with:

• Service Providers: Secure payment processors (e.g., Paystack), and reliable delivery couriers.
• Legal Requirements: When required by Ghanaian law or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets.

5. Data Security

We implement industry-leading technical measures to protect your data, including:

• Full SSL encryption for all data transmissions
• PCI-compliant secure payment processing
• Regular internal security assessments
• Strictly limited staff access to personal customer data

6. Cookies

We use cookies to remember your preferences and cart items, analyze traffic, and provide personalized content. You can manage cookies via your browser settings, though disabling them may affect some site features.

7. Your Rights

You are in control of your data. You have the right to:

• Access a copy of your personal information
• Correct inaccurate or outdated information
• Request the permanent deletion of your account data
• Opt-out of any marketing communications at any time

To exercise any of these rights, please contact us at privacy@gifticity.com.

8. Data Retention

We retain your personal information for as long as necessary to provide our services. Transactional order information is typically retained for 7 years to comply with accounting and tax regulations.

9. Contact Us