Returns & Refunds Policy
Hassle-free returns because your satisfaction is our priority.
7-Day Returns
Return items within 7 days of delivery
Full Refunds
Cash back or 110% store credit
Free Pickup
We collect from your doorstep
Eligible for Return
- Original, unopened packaging
- Original tags attached
- Within 7 days of delivery
- Damaged or wrong items
Not Eligible
- Perishables (Flowers, Cakes)
- Personalized/Custom items
- Opened Cosmetics/Perfumes
- Items on sale (>50% off)
How to Request a Return
1
Contact Us
Email returns@gifticity.com or WhatsApp us.
2
Get Approval
We'll review your request and send instructions within 24 hours.
3
Pack & Ship
We'll arrange a free pickup at your preferred time.
4
Get Refunded
Refund processed within 3-5 days after inspection.
Refund Options
| Type | Processing | Details |
|---|---|---|
| Original Method | 3-5 Days | MoMo, Card, or Bank Account |
| Store Credit | Instant | Get 110% value as credit |
| Exchange | Immediate | Swap for item of equal value |
Damaged or Defective Items
If your item arrives damaged or defective:
- Take photos of the damage immediately upon receipt
- Contact us within 24 hours via email or WhatsApp
- Include your order number and attach the photos
- Keep the packaging until we've resolved the issue
We'll arrange a replacement or full refund - no need to return the damaged item in most cases.
Common Questions
You have 7 days from the date of delivery. For damaged items, please contact us within 24 hours.
No! We offer free return pickup for all eligible returns.
Yes! Gift recipients can exchange items for store credit. Contact us with the order number (found on the packing slip) to arrange an exchange.
No problem! If you have an account, we can look up your order. Otherwise, provide the email address used for the order and we'll find it.