Frequently Asked Questions

Stellar Support Services is a premium Administrative Support Agency based in Ghana. We partner with coaches, consultants, executives, and business owners to provide structured virtual, personal, and project-based assistance so they can delegate with confidence and focus on what matters most.

We work with high-performing professionals — founders, executives, coaches, and consultants who need reliable, structured support to manage their operations without sacrificing their time or focus.

We are based in Ghana and provide Personal Assistant services locally. Our Virtual Assistant services are available to clients anywhere in the world. Project-based support is offered both locally and remotely, depending on the scope of work.

We function as an operational partner, not a task-taker. Our support is structured, consistent, and proactive — built around your systems, preferences, and goals. You're not managing a freelancer. You're gaining a dependable extension of your team.

Virtual Assistant Services — Remote administrative and operational support for professionals who need consistent, reliable help managing their business from anywhere.

Personal Assistant Services — On-the-ground support for clients based in Ghana who need hands-on assistance with both professional and personal tasks.

Project-Based Services — Focused, time-bound support for specific projects that require structured execution and a clear deliverable.

During your discovery call, we'll take the time to understand your workload, priorities, and goals — and recommend the service that best fits your needs. There's no guesswork involved.

Our support covers a wide range — inbox and calendar management, scheduling, research, document preparation, travel coordination, follow-up communication, administrative systems, and more. If you have a task you're unsure about, ask us. We'll let you know if it falls within our scope or help you find the right resource if it doesn't.

We begin with a discovery call to understand your needs and working style. From there, we'll recommend the right service, outline the engagement structure, and move into a brief onboarding period where we learn your systems and preferences. We move with intention — so that when we get started, execution is seamless.

Once we've completed your discovery call and confirmed your engagement, we'll establish a start date together. We prioritise a smooth transition over a rushed one.

Yes. Consistency is central to how we operate. You'll have a dedicated support partner who learns your preferences, your systems, and your standards — so that nothing gets lost in translation. But if you ever need a change, we are happy to give you a new assistant.

We'll agree on your preferred communication channels and cadence during onboarding. Whether that's email, WhatsApp, or a project management tool — we adapt to how you work.

You'll receive regular updates on tasks completed and work in progress. Transparency and clear communication are non-negotiable parts of how we operate.

Our standard operating hours are Monday to Friday, 8:00 AM – 5:00 PM GMT. If your needs require flexibility beyond that, we're happy to discuss arrangements that work for both parties.

We build our engagements to be adaptable. As your business evolves, we can adjust the scope and structure of your support accordingly. We'll have that conversation openly and plan for it together.

All client information is treated with the highest level of discretion. Our support partners operate under strict confidentiality agreements. We use secure systems for communication and file management, and we do not share client information with any third parties.

Absolutely. If your work requires a specific non-disclosure agreement, we are happy to accommodate that.

Billing details — including rates, payment schedules, and accepted methods — are confirmed during your discovery call and outlined clearly in your service agreement before we begin.

We ask for a minimum of two weeks' notice to cancel or pause services. This allows us to close out tasks responsibly and transition any outstanding work properly.