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Risk Management Advisory
Identify, assess and mitigate the risks that threaten your business and assets before they become losses.
Learn more →Claims Support & Claims Management
A policy is only as good as its claim. When something goes wrong, Moonstone handles the process so you do not face the insurer alone.
What it is
About Claims Support & Claims Management
Claims Support & Claims Management means Moonstone manages the entire claims journey on your behalf — from first notification and documentation through to negotiation and settlement. We know what insurers require, prepare your claim properly, push back on unfair reductions, and keep you informed at every stage so claims are settled faster and more fully.
Who it's for
Is this service right for you?
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Any policyholder facing a claim — individuals and businesses — including clients whose cover was arranged elsewhere who need experienced help.
Key benefits
What you gain
- ✓ Your claim prepared and presented correctly the first time
- ✓ An experienced advocate negotiating on your behalf
- ✓ Faster settlement through complete, well-documented claims
- ✓ Push-back against unfair reductions or wrongful declines
- ✓ Clear updates at every stage — no chasing the insurer yourself
How it works
Our process, step by step
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01
Notify & assess
We log the incident, review your policy, and confirm what is covered.
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02
Document the claim
We help gather every required document, report and piece of evidence.
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03
Submit & manage
We file the claim correctly and manage all communication with the insurer.
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04
Negotiate the settlement
We challenge unfair reductions and negotiate for the fullest fair payout.
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05
Settlement & close
We confirm settlement, ensure you are paid, and close the claim properly.
Questions
Frequently asked questions
Can you help if my policy was bought elsewhere?
Yes. We assist with claims even where Moonstone did not arrange the original cover.
What should I do first when an incident happens?
Contact us as early as possible. Prompt, correct notification protects your claim — we guide you from there.
What if my claim has already been declined?
We can review a declined claim, identify grounds for appeal, and manage the challenge where there is a fair case.
Explore more
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Comprehensive cover structured around your organisation's exposure, contracts and growth plans.
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Protect your people with tailored life, health and group benefit plans that genuinely fit.
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