A policy is only as good as its claim. Moonstone manages the claims process on your behalf — preparing it properly, dealing with the insurer, and pushing for a fast, fair settlement.
A clear path from the moment an incident happens to a settled claim.
Contact Moonstone as soon as an incident occurs. Early notification protects your claim and lets us guide you from the start.
Your advisor confirms exactly what your policy covers and what the insurer will require.
We give you a clear checklist and help you collect every required document, report and piece of evidence.
Moonstone files the claim correctly and manages all communication with the insurer on your behalf.
We track the assessment, respond to queries, and challenge any unfair reduction or delay.
Once agreed, we confirm the settlement, ensure you are paid, and close the claim properly.
The documents typically required, and the expected turnaround, by claim type.
Document requirements and turnaround times are a general guide and may vary by insurer and the circumstances of each claim. Your Moonstone advisor will confirm exactly what is needed for your specific claim.
Contact our claims team as early as possible. The sooner we are involved, the better we can protect your claim.
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